Senior Data and AI Architect
Company Overview
Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.
Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.
OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.
Safe Excavation starts with us.
Why Join Us?
Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.
Core Values
Caring…We invest in the success and safety for our team, communities and the environment.
Integrity...We are dedicated, honourable and honest.
Collaborative...We foster partnerships and work together to build a safer Ontario.
Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.
Innovative...We strive for excellence with a willingness to learn, adapt and innovate.
Do you have what it takes to join our team?
Position Overview
The Senior Data & AI Architect is a senior technical authority within Ontario One Call’s Data & Analytics function, reporting to the Director of Data Analytics & Digital Transformation. This role is responsible for defining and governing enterprise data, analytics, and AI architecture standards that support scalable data platforms, semantic layers, intelligent systems, and AI‑enabled use cases across the organization. The Senior Data & AI Architect operates within the strategic direction and governance priorities established by the Director, providing centralized design authority and architectural guardrails. The role focuses on architecture, standards, and risk management—guiding solution design, reviewing complex initiatives, and ensuring consistency, compliance, and long‑term sustainability across data and AI solutions, while enabling engineering and analytics teams to deliver effectively.
This position is located at the Guelph office located at 104 Cooper Drive, Guelph. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.
Candidates must be able to reliably commute to the workplace during scheduled hours. Either valid driver’s license or access to reliable transportation are required.
Primary Responsibilities
- Data Platform Architecture & Design
- Led enterprise data and analytics architecture patterns for enterprise data ingestion, transformation, and serving layers using Microsoft Fabric, Azure Data Factory, and related platforms.
- Establish standards for batch and streaming data workflows aligned with enterprise architecture and integration principles.
- Define dimensional data modeling standards (fact and dimension structures) to support analytics, reporting, and AI workloads.
- Set expectations for data quality, validation, lineage, and observability across data pipelines.
- Guide performance, scalability, and reliability design decisions to support enterprise‑scale workloads.
- AI & Machine Learning Architecture
- Led architecture patterns for machine learning and AI‑enabled solutions aligned with enterprise AI standards.
- Establish feature engineering and feature store design standards to support consistent training and inference.
- Guide adoption of AI orchestration patterns, including agent‑based and workflow‑driven architectures.
- Define model lifecycle standards, including versioning, auditability, traceability, and monitoring.
- Establish architectural guardrails for human‑in‑the‑loop controls and model retraining for medium‑ and high‑impact AI systems.
- Analytics & Semantic Layer Architecture
- Led enterprise semantic layer design standards in Microsoft Fabric and Power BI, including measures, calculated fields, and KPI structures.
- Ensure KPI logic and metric definitions are consistently implemented across analytics assets.
- Establish architectural patterns supporting regulatory reporting, operational performance analytics, and executive decision intelligence.
- Provide architectural guidance for predictive analytics and advanced modeling initiatives.
- Data Governance, Quality & Compliance Architecture
- Led implementation patterns for enterprise data governance, including:
- Metadata management and classification (Microsoft Purview)
- Role‑based access control (RBAC)
- Data lineage and traceability
- Data quality monitoring and validation
- Ensure datasets supporting regulatory reporting, executive KPIs, and AI decisioning meet audit and compliance requirements.
- Identify systemic data quality or governance risks and drive architectural remediation strategies.
- Platform Oversight & Delivery Alignment
- Provide architectural oversight during sprint planning and delivery execution in collaboration with delivery leadership.
- Guide resolution of systemic pipeline, data, or platform performance issues from an architectural perspective.
- Ensure approved architectural designs are implemented correctly and identify deviations early.
- Contribute to architecture reviews, design documentation, and technical standards.
- Collaboration & Continuous Architecture Evolution
- Partner with analytics, data science, engineering, and business teams to translate requirements into scalable architectural solutions.
- Drive continuous improvement of data and AI architecture standards, patterns, and tooling.
- Stay current with emerging practices in data architecture, AI platforms, and MLOps.
- Maintain clear, reusable architectural documentation to support governance, audit readiness, and knowledge sharing
Qualifications
- Demonstrated experience designing, reviewing, and governing enterprise‑scale AI/ML systems, including LLM‑based architectures and retrieval‑augmented generation (RAG) patterns.
- Strong understanding of LLM behavior, non‑deterministic systems, and AI failure modes, sufficient to assess risk, architecture quality, and suitability for regulated environments.
- Experience defining architectural standards for MLOps / LLMOps, including model lifecycle management, evaluation approaches, and operational governance.
- Experience establishing architectural patterns for CI/CD pipelines supporting data and AI platforms, in collaboration with engineering and platform teams.
- Strong technical proficiency sufficient to evaluate, guide, and review engineering implementations involving Python‑based systems, APIs, containerized workloads, and cloud‑native architectures.
- Experience defining architectural patterns for AI observability, monitoring, and evaluation, including traceability, logging, and performance assessment.
- Strong background in AI security, identity, and access control architecture, including OAuth2, OIDC, SAML, and OWASP‑aligned practices.
- Experience acting as a senior technical authority in regulated, academic, or public‑sector environments, providing design guidance, architectural review, and risk‑aware oversight.
Education & Experience
- Bachelor’s degree in Artificial Intelligence, Computer Science, Data Engineering, Information Systems, Software Engineering, or a related field (Masters Preferred); or a relevant discipline or combination of post-secondary education and experience.
- Minimum of 8 years of experience in data, analytics, or AI engineering roles, with demonstrated progression into enterprise architecture or technical design authority responsibilities.
Professional Development (Preferred)
- Formal training or certification in one or more of the following areas is an asset:
- Enterprise Architecture (e.g., TOGAF, cloud architecture frameworks)
- Data Architecture or Analytics Architecture
- AI governance, responsible AI, or model risk management
- Cloud platforms (e.g., Microsoft Azure architecture fundamentals)
Rewards
- Starting salary of $130,000 - $150,000/annum dependent on qualifications and experience, with room to grow
- A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
- CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
- 3 weeks paid vacation
- 10 personal emergency days per year
- Highly engaged workforce and excellent workplace culture
- Diverse and inclusive environment
- Collaborative team
- New, clean and bright facility
- Bonus Potential
Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.
The salary advertised is reflective of a portion of the full pay grade range and is targeted at experienced, knowledgeable and skilled candidates.
In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.
Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are currently recruiting for this open vacancy.
Learning and Development Specialist
Company Overview
Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.
Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.
OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.
Safe Excavation starts with us.
Why Join Us?
Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.
Core Values
Caring…We invest in the success and safety for our team, communities and the environment.
Integrity...We are dedicated, honourable and honest.
Collaborative...We foster partnerships and work together to build a safer Ontario.
Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.
Innovative...We strive for excellence with a willingness to learn, adapt and innovate.
Do you have what it takes to join our team?
Position Overview
Reporting directly to the Manager, Business Solutions, the Learning & Development Specialist is responsible for the design, development, delivery, and continuous improvement of training programs that support Ontario One Call’s Service Delivery and Business Solutions functions, enhancing operational effectiveness, service quality, and system adoption.
This role partners closely with Support Services, Business Solutions, and related teams to translate business processes, system enhancements, and service requirements into effective, targeted learning solutions. The Specialist plays a key role in supporting employee development and change initiatives through structured onboarding, up-training, and ongoing capability building initiatives within Service Delivery.
This position is based out of Ontario One Call’s head office at 104 Cooper Drive, Guelph, with a hybrid work model.
Key Responsibilities
Training Design & Development
- Support implementation of system changes, process improvements, and service enhancements through:
- Active participation and collaboration on new technology/process design
- Testing new technology/processes
- Targeted training initiatives
- Design, develop, and maintain engaging training programs and materials for Service Delivery and Business Solutions teams, including new hire onboarding, new system/processes, and up-training initiatives
- Apply adult learning principles and instructional design methodologies to support diverse learning styles
- Ensure all training content is current, aligned with operational standards, and reflects evolving service and system requirements
- Contribute to individual development and performance improvement initiatives within Service Delivery teams
Training Delivery & Facilitation:
- Deliver instructor-led and virtual training sessions for new hires and ongoing development within Service Delivery teams
- Facilitate engaging learning experiences utilizing a variety of teaching/learning techniques that promote participation, comprehension, and knowledge retention
- Support onboarding programs and continuous up-training initiatives aligned with operational priorities
- Provide training support during peak periods, including back-to-back sessions where required
Needs Analysis & Continuous Improvement:
- Partner with Operations, Business Solutions, QA, and leadership within Service Delivery to identify training priorities and align programs to business needs
- Assess skill levels, performance gaps, and training needs within Service Delivery and Business Solutions teams to inform learning priorities
- Evaluate training effectiveness through feedback, assessments, and performance outcomes
- Identify opportunities to enhance service delivery, quality, and efficiency through targeted learning interventions
- Maintain a continuous improvement mindset, incorporating feedback (both internal and external stakeholder) and best practices into training programs
Training Administration & Maintenance:
- Maintain and update training materials, documentation, and learning resources specific to Service Delivery and Business Solutions
- Utilize new or evolving platforms as well as expanding AI technology for the purposes of creating and maintaining knowledge records, creating and managing training and evaluation methodologies.
- Track and monitor training participation, completion, and outcomes. Prepare reports for leadership as required.
- Support the coordination and scheduling of training activities
- Perform other related duties as assigned
Qualifications
- Strong instructional design and facilitation skills, with the ability to engage operational audiences
- Sound understanding of adult learning principles and training methodologies
- Strong analytical skills to assess learning needs and evaluate training effectiveness
- Excellent communication and interpersonal skills, with the ability to collaborate across Service Delivery, Business Solutions and other teams
- Strong organizational skills and ability to manage multiple priorities
- Proficiency in Microsoft Office and demonstrated ability to learn, adapt to and confidently teach new and evolving technologies, systems and tools
- Strong understanding of customer service principles within a service delivery environment
- Proactive, positive, and adaptable growth mindset with a focus on continuous improvement
Education & Experience
- Post-secondary education in Adult Education, Training, Organizational Development, or combination of post-secondary education and experience
- Minimum 3 years of experience in training, learning & development, or a related role
- Experience designing and delivering training programs in an operational or service delivery environment
- Contact centre experience is considered an asset
Rewards
- Starting salary of $63,060 - $73,000/annum dependent on qualifications and experience, with room to grow
- A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
- CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
- 3 weeks paid vacation
- 10 personal emergency days per year
- Highly engaged workforce and excellent workplace culture
- Diverse and inclusive environment
- Collaborative team
- New, clean and bright facility
- Bonus Potential
Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.
The starting salary advertised is reflective of a portion of the full pay grade range. Starting Salaries for new employees are typically determined by referring to the individual’s job-related experience, knowledge and skills, the salaries of other employees performing the same or similar job functions and the anticipated level of performance. Employees will be hired between the minimum (development) and midpoint (target) of the salary range for a job.
In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.
Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are currently recruiting for this open vacancy.
Compliance Assistant (Co-op)
Build your future at Ontario One Call!
Company Overview:
Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.
Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.
OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.
Safe Excavation starts with us.
Why Join Us?
Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.
Core Values:
Caring…We invest in the success and safety for our team, communities and the environment.
Integrity...We are dedicated, honourable and honest.
Collaborative...We foster partnerships and work together to build a safer Ontario.
Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.
Innovative...We strive for excellence with a willingness to learn, adapt and innovate.
Do you have what it takes to join our team?
Position Overview
Are you looking to build your work experience and develop transferable skills? Ontario One Call is hiring students to provide administrative support to assist with the peak season workload. Tasks include answering calls, responding to emails, triaging information requests, preparing reports, compiling data, filing and sorting information and more.
The Compliance Assistant supports Ontario One Call’s goal of ensuring safe and timely excavation in the province of Ontario. Assisting the Compliance & Industry Performance (“CAIP”) team by providing excellent customer service to our many stakeholders as well as verifying and issuing complaints for the purpose of implementing positive compliance outcomes. Providing administrative support to the CAIP Leadership Team (CLT) as needed.
Reporting to the Compliance & Industry Performance Supervisor, this position is located at our head office at 104 Cooper Drive in Guelph, Ontario.
Please note that this position is for current students only. This position is set to start during the Fall 2026 term.
Primary Responsibilities:
- Manage phone calls and correspondence for the team
- Provide information to external stakeholders or transfer matters not related to compliance to other teams
- Assist in the planning, coordination, and preparation of meetings, conferences, and events
- Assist the CAIP Team with complaint and investigation outcomes
- Provide administrative support to the CAIP team:
- Database maintenance,
- Record keeping
- Auditing
- Minute taking
- Assist Investigators with scheduling interviews, research, communications, reports, or any other administrative support during an investigation
- Assist Administrators with complaint intake and triage
- Receive and prioritize complaints over the phone and electronically using a risk-informed approach
- Ensure a positive image of the organization and maintain effective relationships by providing timely information to stakeholders
- Support compliance activities and special projects, as required
- Additional duties may be required
Qualifications:
- Customer service orientation – a desire to support, identify and service stakeholders who may include the public, colleagues, partners, co-workers, peer agencies, and personnel of the Ontario Public Service
- Good analytical, research, and problem-solving skills to gather evidence and information to support the CAIP Team
- Highly organized with strong file management skills (gathering and managing documents in an intricate electronic database with a high degree of accuracy)
- Strong time management, ability to meet deadlines and adapt to a fast-paced environment with priorities constantly changing
- Ability to work independently as well as participate and function effectively on a team
- Strong communicator, able to clearly deliver messages verbally and in writing
- Proficient in the use of MS Office Products such as Word, Excel, and PowerPoint and the ability to learn new software
- Actively enrolled in one of the following post secondary education programs:
- Criminal Justice & Public Policy
- Justice and Legal Studies
- Business Administration
- Government, Economics and Management
- Political Science
- Or any other related program
Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.
In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.
In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.
Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are currently recruiting for this open vacancy.