Ontario One Call

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Organizational Overview

Ontario Dig Authority (ODA) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At ODA, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact ODA before they dig. ODA connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

ODA is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Why Join Us?

Ontario Dig Authority offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview:

Reporting to the Vice President, Education and Brand (VP), the Sr. Manager, Education and Industry Outreach (Sr. Manager) leads Ontario Dig Authority's education, outreach, industry engagement, and partnership development activities. The role is responsible for the planning, delivery, and continuous improvement of education programs, training initiatives, online learning, awareness activities, partnerships, and approved business development activities that support Ontario Dig Authority's mandate and strategic objectives.

The Sr. Manager works collaboratively across the organization and with industry, education institutions, municipalities, associations and other organizations to promote safe excavation practices, strengthen awareness of Ontario Dig Authority services, support stakeholder adoption of programs and initiatives, and contribute to positive outcomes across Ontario's damage prevention community.

This role provides direct leadership to Education and Outreach staff and supports the Vice President in advancing education, partnership, and industry development opportunities.

This position is located at Ontario Dig Authority's head office at 104 Cooper Drive, Guelph, Ontario. Ontario Dig Authority operates under a hybrid work model with employees dividing their workweek between in-office and remote work in accordance with company policy. Some travel within Ontario and occasional work outside regular business hours may be required to support outreach, education, partnership initiatives.

Primary Responsibilities:

Education Programs:

Lead the planning, implementation, delivery, and evaluation of education programs that support industry understanding of Ontario Dig Authority services, legislative obligations, and safe excavation practices.
Oversee online learning, instructor-led training, webinars, workshops, certification-related programming, educational resources, and the Learning Management System activities.
Monitor participation, engagement, learning outcomes, and program effectiveness, recommending improvements where appropriate.
Identify education gaps, industry learning needs, adoption challenges, and emerging training opportunities.
Oversee the development and maintenance of education content, resources, tools, and supporting materials that align with operational requirements and organizational priorities.
Support education and stakeholder adoption initiatives associated with new programs, services, technologies, and organizational changes.

Industry Outreach and Adoption:

Lead outreach activities such as campaigns, conferences, trade shows, industry meetings, webinars, and educational events that strengthen stakeholder awareness, engagement, adoption and confidence in Ontario Dig Authority programs and services.
Represent Ontario Dig Authority at conferences, trade shows, stakeholder meetings, industry events, committees, and educational forums.
Build and maintain productive working relationships with industry associations, municipalities, contractors, infrastructure owners, educational institutions, regulatory agencies, locate service providers, and others.
Gather stakeholder feedback, identify emerging issues and trends, and provide insights to support program improvements and education priorities.
Support collaborative initiatives that advance education, awareness, compliance, and safe excavation outcomes.

Partnerships and Industry Development:

Support the identification, development, and implementation of partnership opportunities that enhance Ontario Dig Authority's education reach, industry engagement and influence.
Collaborate with external organizations to deliver joint education initiatives, awareness campaigns, events, and knowledge-sharing opportunities.
Contribute to research, environmental scanning, and industry trend analysis to identify opportunities for program enhancements and future initiatives.
Assist the Vice President in evaluating new education, certification, and industry development opportunities aligned with organizational priorities.
Support approved sponsorships, partnership initiatives, and industry development opportunities.

Program Planning and Continuous Improvement:

Establish annual education and outreach plans, objectives, priorities, and performance measures.
Monitor program performance and stakeholder engagement metrics and prepare reports, recommendations, and updates for leadership.
Identify opportunities to improve education delivery, user experience, stakeholder outcomes, and operational effectiveness.
Participate in cross-functional projects and initiatives requiring education, change adoption, communications, or industry engagement support.
Ensure education programs and outreach activities align with organizational policies, legislative requirements, and industry best practices.

Team Leadership and Collaboration:

Provide leadership, coaching, workload management, performance feedback, and development support to Education and Outreach staff.
Establish clear priorities, work plans, service expectations, quality standards and collaborative was of working for education and outreach functions.
Foster a collaborative, innovative, service-oriented team environment focused on continuous learning and improvement.
Manage departmental resources and operating expenditures within approved budgets.
Perform other duties as required.

Qualifications:

Strong knowledge of adult learning principles, stakeholder education, training development, knowledge transfer, and behaviour-change practices.
Demonstrated experience delivering education, outreach, awareness, and industry engagement programs.
Strong relationship-building and partnership-development skills.
Excellent facilitation, presentation, communication, and consultation capabilities.
Strong project management, planning, and organizational skills.
Ability to analyze external and internal feedback, performance data, industry trends, and program results to support decision-making.
Ability to translate technical, operational, legislative, or regulatory information into practical educational and engagement solutions.
Strong people leadership skills, including coaching, development, performance management, and team building.
Sound judgment, professionalism, and stakeholder management skills.
Ability to manage competing priorities and multiple projects in a dynamic environment.
Proficiency with Microsoft Office applications, learning management systems, virtual learning platforms, and reporting tools.

Education and Experience:

Post-secondary education in Education, Adult Learning, Business Administration, Communications, Public Administration, Marketing, Training and Development, or a related field; or an equivalent combination of education and experience.
5-7 years of progressive experience in education, training, outreach, stakeholder engagement, partnership development, industry relations, communications, learning and development, or a related field.
3–5 years of people leadership experience managing professional staff.
Experience developing and delivering adult education, online learning, certification, awareness, or industry engagement programs.
Experience working with industry associations, municipalities, regulatory organizations, utilities, infrastructure stakeholders, or member-based organizations is considered an asset.
Experience supporting organizational change, adoption, public awareness, or public safety initiatives is considered an asset.

Rewards:

Starting salary of $110,300 - $124,000/annum dependent on qualifications and experience, with room to grow
A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
3 weeks paid vacation
10 personal emergency days per year
Highly engaged workforce and excellent workplace culture
Diverse and inclusive environment
Collaborative team
New, clean and bright facility

Imagine a workplace where everyone feels valued and respected. At Ontario Dig Authority, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, ODA strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario Dig Authority is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.

AI is a tool that may be used throughout the interview process for purposes such as data collection, interview recording, and summarization, or similar administrative and analytical activities. AI is not used as the sole basis for any hiring or employment decisions. All hiring decisions are made by human reviewers.

More information

Location

Guelph

Salary

$110,300 - $124,000

Manager, Governance, Risk & Audit

Organizational Overview

Ontario Dig Authority (ODA) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At ODA, public safety is at the heart of everything we do.

Safe Excavation starts with us.

Why Join Us?

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview:

The Manager, Governance, Risk & Audit is responsible for leading Ontario Dig Authority’s enterprise risk framework, and providing independent and objective advisory services designed to improve governance frameworks, risk management, internal controls, compliance, audit readiness, and operational effectiveness.

Reporting to the Chief Financial Officer and Treasurer and maintaining appropriate objective relationship with the Board of Directors’ Audit Committee, this inaugural position develops from inception and executes a risk-based plan and builds a framework that evaluates organizational readiness regarding governance, internal processes, internal controls, policies, and provides strategic recommendations to strengthen accountability, transparency, and operational performance.

The position also serves as the organization's primary lead (except any audit of financial statements) and liaison for any external oversight engagement and reviews, including any engagements conducted by the Office of the Auditor General of Ontario, coordinating enterprise-wide responses and ensuring timely resolution of any findings and recommendations.

The position provides leadership and mentorship to the internal audit team, ensuring alignment between enterprise risk management activities, governance objectives, and internal controls.

Working collaboratively with senior management, this position contributes effectively by helping the organization in achieving sustained effective governance that can proudly withstand external assessments.

This position is based out of Ontario Dig Authority’s head office at 104 Cooper Drive, Guelph. Ontario Dig Authority has a hybrid work model with staff dividing their workweek between in-office and at-home work.

(Please note: Ontario One Call operates as the Ontario Dig Authority. The mandate and objectives for Ontario One Call is provided under the Ontario Underground Infrastructure Notification System Act (https://www.ontario.ca/laws/statute/12o04).)

Primary Responsibilities:

Enterprise Governance and Risk:

Develop, maintain, and execute a risk-based annual and multi-year internal plan for maintaining good enterprise governance frameworks and prioritized risk management mitigation.
Develop and maintain an internal audit framework.
Coordinate risk-based internal audits across financial, operational, compliance, technology, cybersecurity, procurement, governance and enterprise functions, leveraging external subject matter expertise where appropriate.
Assess the effectiveness of internal controls, governance practices, corporate policies, and risk mitigation strategies.
Identify opportunities to improve operational efficiency, effectiveness, and accountability.
Provide practical recommendations that strengthen controls while supporting business objectives.
Oversee follow-up audit activities to verify timely implementation of management action plans.
Support the development and continuous improvement of the organization's Enterprise Risk Management (ERM) framework.
Evaluate key organizational risks and emerging issues/trends and recommend appropriate mitigation strategies.
Assess compliance with legislation, regulatory requirements, Board policies, internal procedures, and industry standards.
Provide independent assurance to senior management and the Board regarding organizational control effectiveness.
Participate in governance reviews and special investigations as required.

Audit Committee and Board Reporting:

Maintains an objective and independent advisory relationship with the Audit Committee while operating administratively within the Finance department.
Prepare and present audit plans, audit reports, status updates, and annual assurance reports to senior management, the Audit Committee, and the Board of Directors.
Communicate significant control weaknesses, poor governance, risk exposures, and material compliance issues.
Develop executive-level briefing materials and recommendations for governance bodies.
Support the CFO, CEO, and Audit Committee Chair in improving and implementing governance frameworks.

External Audit Engagements:

Serve as the organizational lead for any external audits, reviews, examinations, or special engagements conducted by the Office of the Auditor General of Ontario or similar.
Develop and implement audit readiness programs to ensure documentation, controls, policies, and records are maintained in accordance with audit best practices engagement expectations.
Act as the primary point of contact between the organization and the Office of the Auditor General or similar.
Lead and coordinate the organization’s internal audit-response team, including employees, contractors, legal counsel, and subject-matter experts supporting the organization during external oversight engagements.
Coordinate information requests, document production, interviews, walkthroughs, and management responses.
Establish internal governance structures and project plans to support Ontario Auditor General activities.
Conduct a comprehensive review of prior publicly available Ontario Auditor General audits/reviews performed in last 10 years to establish a guideline of expectations for Ontario Dig Authority’s audit readiness.
Monitor organizational compliance with audit protocols, deadlines, and reporting requirements.
Prepare executive briefings and Board updates regarding audit scope, progress, findings, risks, and recommendations.
Lead the development of management responses and corrective action plans arising from Auditor General reports.
Track implementation progress and provide ongoing reporting to senior management, the Audit Committee, and the Board until all recommendations have been addressed.

Advisory and Special Projects:

Provide independent advisory services on new programs, strategic initiatives, business transformations, procurement activities, and major projects.
Support organizational initiatives involving governance modernization, process improvement, and control enhancement.
Assist management in developing policies, procedures, and accountability frameworks.

Team Leadership:

Provide leadership, coaching, performance management and direction to assigned team members.
Foster a culture of continuous improvement, integrity, accountability, and professional excellence.
Manage departmental budgets, resources, and work plans.
Oversee the integration of enterprise risk management activities with governance, and compliance.
Promote organizational awareness of risk management, internal controls, and governance responsibilities.

Qualifications

Expert understanding of good governance and internal controls.
Proven organizational and project management/coordination skills, including the ability to manage external audit and compliance engagements.
Excellent verbal and written communication skills with the ability to structure and present information clearly, concisely, and logically.
Proficient leadership and employee mentorship/coaching skills.
Effective interpersonal and relationship building skills to collaborate tactfully and effectively with Ontario Dig Authority stakeholders and staff.
Proven abilities that demonstrate the ability to work well under pressure and adaptable to rapid change.

Education & Experience

A university degree in Law, Finance, Accounting, or Business; or a relevant discipline or combination of education and experience.
Prior experience with managing Office of the Auditor General of Ontario engagements or relevant similar experience is required.
Minimum seven years of progressive governance, risk or audit experience.
Minimum five years of formal people-management or governance leadership experience.
Member in good standing of the Law Society of Ontario is preferred.
CPA designation or CIA designation is preferred.