Established in 1996, Ontario One Call is a Public Safety Administrative Authority that acts as a communications link between owners of buried infrastructure and individuals who are planning to dig in the Province of Ontario. At the core of the mandate are the key functions of promoting safe excavation and protecting underground infrastructure, as well as promoting and undertaking activities to support timely responses to locate requests. Ontario One Call is at a pivot point as it is transitioning into a regulator. It is within this context that the organization is now searching for a new Chief Executive Officer (CEO).

The CEO of Ontario One Call reports to the Board of Directors. The CEO is accountable for the execution of the vision, strategy, as well as for the operations of the organization and mandatory Dig Safe system in the Province of Ontario. The CEO leads the Executive Leadership Team and with their support, is responsible for achieving the organization’s mission as a Public Safety Administrative Authority and for its financial and operational objectives, in support of government, industry stakeholders, and Ontario businesses and residents. They ensure resources are in place to motivate and inspire staff and build a company culture that embodies the core values of inclusion, collaboration, integrity, innovation, and caring.

As the ideal candidate you have demonstrated progressive experience in a leadership role working alongside senior leaders to drive optimal business outcomes. You will understand how Provincial government functions and will work effectively with elected officials and senior administrative staff to understand Ministry objectives and communicate the priorities and performance of the organization. You have a track record of leading enterprise-wide transformation and of fostering a high-performing, collaborative, and team-oriented work environment. Additionally, you bring strong business acumen and financial literacy to ensure long-term sustainability. Your resilience, political acuity, open-mindedness, high degree of accountability, ability to build consensus and strong executive presence will serve you well in taking on this exciting opportunity.

To explore further, please contact Harry Singh at hsingh@boyden.com and state the title of the position in the subject line of your email. Applications will be accepted until the position is filled. We thank all applicants for their interest, however only those under consideration for the role will be contacted.

Procurement Specialist

Organizational Overview

Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Why Join Us?

Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview

Reporting to the Chief Financial Officer or their designate, the Procurement Specialist will serve as a key individual contributor responsible for building, owning, and evolving the procurement function at Ontario One Call.

This role is ideal for seasoned professional who is a self-starter that is eager to take full ownership of procurement processes (from planning and sourcing to contract negotiation and compliance). The successful candidate will work directly with all business lines to lead end-to-end procurement activities, including identifying appropriate procurement channels, managing contract governance with legal support, and ensuring alignment with procurement directives and industry best practices.

This position is located at the Guelph office located at 104 Cooper Drive, Guelph. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

Primary Responsibilities:

Procurement Process Management

• Oversee the complete procurement lifecycle, from identifying business line procurement needs to contract awarding while seeking value for money and best interests of the organization.
• Work independently to ensure procurements are conducted within a timely manner, properly authorized and documented, and ensuring adherence to procurement policies and best practices.
• Develop, update, and implement a company wide procurement framework including managing the One Call Procurement Policy and other procurement documents, managing all procurement processes/systems, and managing contract management databases.
• Manage the bid/tendering processes, including document preparation of the tenders, procurement evaluation monitoring, timeline monitoring, and tender publication (e.g., public, invitational, single sourcing, and other).
• Evaluate submissions, facilitate vendor inquiries, and conduct award processes.
• Create and manage all requisitions and all Purchase Orders into One Call’s finance and accounting systems.
• Partner with Finance staff to ensure procurements are properly budgeted, approved and aligned with OOC’s financial controls, accounting timelines and reporting requirements.
• Lead strategic sourcing initiatives to consolidate vendor spend, reduce costs, and improve service delivery.
• Ensure alignment of procurement activities with One Call’s internal control frameworks, including compliance with audit requirements and financial policies.

Procurement Advisory

• Provide expert guidance on procurement actions/steps, and procurement compliance.
• Collaborate with internal and external stakeholders to evolve One Call into an effective procurement framework.
• Identify and address procurement risks, offering alternative solutions and mitigation strategies.
• Advise on financial implications of various procurement approaches

Contract and Vendor Management

• Work with legal counsel on contract negotiations, refinement of templates, non-disclosure agreements and other procurement related vendor documents
• Collaborate with business units to proactively manage vendors’ relationships, ensuring contract deliverables, SLAs, and performance standards are consistently met.
• Oversee change order processes and resolve contractual disputes.
• Conduct vendor performance evaluations in collaboration with business lines.
• Develop and update a comprehensive contract vendor management database with IT’s support.
• Establish vendor onboarding processes and ongoing compliance reviews (e.g. insurance certification confirmation, security screening, privacy requirements)
• Track contract milestones, renewals, expirations, and KPIs

Process Improvement and Innovation

• Develop, update, and implement procurement policies, procedures, and best practices
• Lead the selection and implementation of automated procurement tools, databases, and e-procurement systems
• Drive adoption of low-value procurement automation to reduce manual efforts and focus procurement resources on strategic tasks.
• Design and deliver training programs on procurement for all One Call staff
• Continuously analyze and optimize procurement operations for efficiency and cost-effectiveness and benchmark procurement operations against similar sized entities and recommend efficiency improvements.

Other Duties

• Other duties as assigned by the Chief Financial Officer to support improved procurement, finance, internal controls, project management, stakeholder, vendor management, and tools/systems.

Qualifications

• In-depth understanding of best industry practices for procurement and supply chain management principles
• Comprehensive knowledge and experience working with the Ontario government and Broader Public Sector’s procurement directives, working with Ontario government procurement frameworks, and the government’s Vendor-of-Record channels
• Strong experience in managing vendor contract management principles, working with legal counsel, contract databases, and vendor contract processes
• Strong negotiation and analytical skills, with a proven track record in managing complex contract negotiations
• Excellent verbal and written communication skills, capable of influencing at all levels
• Proven project management skills, able to manage multiple complex procurements simultaneously while evolving an internal procurement framework
• Advanced proficiency in utilizing procurement platforms (e.g., Jaggaer, MERX, Biddingo)
• Expert-level skills in utilizing Microsoft Office suite, particularly Excel for data analysis, MS Teams, and Sharepoint
• Experience with implementing and managing e-procurement systems/tools to enhance procurement efficiency
• Knowledge of Accounts Payable and electronic vendor payment systems
• Develop metrics and reporting to measure the effectiveness of procurement initiatives
• Strong ability to translate business needs into procurement specifications and scope of work.
• Demonstrated ability to operate effectively in a lean, resource-constrained environment requiring cross-functional coordination.

Education and Experience

• University degree in Business, or Supply chain Management preferred; or a relevant discipline or combination of post-secondary education and experience.
• 5 years of progressive experience in procurement or similar role
• Demonstrated experience with Ontario government or Ontario Broader Public Sector procurements or similar
• Supply Chain Management Professional (SCMP) designation or similar

Rewards:

• Starting salary of $82,000 - $98,000/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.

Organizational Overview

Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Why Join Us?

Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview:

The Process Improvement Specialist supports operational excellence and continual improvement in Support Services, Operations and other areas of the business to ensure a positive user experience coupled with efficient operations. This role is pivotal in ensuring that new initiatives from the Business Solutions team are translated into efficient, scalable, and sustainable processes. The ideal candidate will also collaborate closely with the Support Services team to review, refine, and enhance existing workflows—ensuring continuous improvement and seamless integration of new services.

This role will work an array of systems, some proprietary to Ontario One Call, as well as other more common systems including Microsoft 365 suite of products, a CRM (MS Dynamics), as well as a various mapping solutions both internally and externally.

The ideal candidate will embrace and value efficiency, organization and will work closely with the members of their team and beyond to address issues and find improvements to business processes, as well as create new solutions or services for the continuous improvement of Ontario One Call’s deliverables.

Reporting to the Business Solutions Manager, this position is located at our head office at 104 Cooper Drive in Guelph, Ontario. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

Primary Responsibilities:

• Process Development & Implementation
• Collaborate with the Business Solutions team, Operational Services, the Digital Office and other departments to design and document new operational processes and efficiencies for upcoming initiatives.
• Proactively create workflows and processes for improvement projects from inception to implementation.
• Translate strategic concepts into actionable workflows that align with company services, capabilities and service standards.
• Work with industry stakeholders to build processes that enhance safety and damage prevention
• Collaborate with multiple internal and external stakeholders through focus groups to collect data on system performance and user feedback as a means of creating improvement, finding efficiencies in existing processes or creating new services or solutions that benefit stakeholders and the organization.
• Collect business requirements from stakeholders through various methods, including but not limited to, interview workshops (focus groups) and written communication.
• Process Review & Optimization
• Identify opportunities for changes to current business practises to improve efficiency, reduce risk, or enhance user experience.
• Partner with Operational Services and other cross functional teams as required to assess current processes, identify inefficiencies, and implement improvements.
• Conduct root cause analyses and recommend solutions to enhance service delivery, reduce time and duplication of effort, automate where possible and improve user experience.
• Create process and improvement opportunities by gathering and building requirements, conceptualizing the outcome and assisting with implementation as required.
• Cross-Functional Collaboration
• Liaise with Training and Education, and Communications teams to ensure process changes are well-communicated, supported and adopted.
• Work with the Learning and Development team to ensure that any improvements and/or solutions being implemented are understood throughout the organization
• Support change management efforts by contributing to training materials and facilitating knowledge transfer.
• Liaise with other departments to identify areas of opportunity, aligned with strategic plans initiatives and requirements.
• Performance Monitoring & Reporting
• Define and track key performance indicators (KPIs) to evaluate the effectiveness of implemented processes, internally and externally.
• Provide regular updates and insights to the Business Solutions Manager and other stakeholders.
• Prepare reports, showcasing data driven insights for a variety of audiences
• Stay informed about industry needs and trends to ensure alignment with best practices.
• Champion continuous improvement and support education and training efforts to ensure seamless adoption of system changes both internally and externally

Qualifications:

• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication skills (verbal, written, presentation) and ability to engage internal stakeholders.
• Able to communicate conceptual and/or technical information to non-technical audience
• Ability to manage multiple tasks and prioritize effectively
• Intermediate skill with MS Office 365 and comfort with digital transformation tools and platforms.
• Expertise in geographical mapping systems, GIS experience is a strong asset.
• Demonstrated comfort working in a dynamic, evolving environment with shifting priorities and new initiatives
• Can develop business cases for new initiatives
• Understanding of how Operations, IT, Data, Compliance and stakeholder engagement intersect

Education/Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred
• Minimum 2 years of experience in process improvement, business process reengineering, or business analysis—preferably in a contact centre or technical environment.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies - certification is an asset.

Rewards:

• Starting salary of $72,000 - $85,000/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.

Organizational Overview

Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Why Join Us?

Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview

Reporting to the Chief Financial Officer or their designate, the Financial Planning and Analysis Specialist will serve as a key individual contributor responsible for building, owning, and evolving the company-wide financial planning and analysis functions at Ontario One Call.

This role is ideal for a professional who is a self-starter that is eager to take full ownership of this role and its functions. The successful candidate will work directly with the CFO, Controller, and all business lines to lead all financial analysis, forecasting, and modelling activities.

This position is located at the Guelph office located at 104 Cooper Drive, Guelph. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

Primary Responsibilities:

Performance Analysis:

• Working closely with the Controller and business lines staff to analyze variances between actuals, budgets, forecasts, identify trends, and deliver actionable insights.
• Collaborate with internal cross functional teams, staff and external stakeholders to conduct financial analysis and recommendations.

Financial Planning:

• Oversee and lead the complete financial planning and analyst functions and duties for the organization.
• Assist the Controller with building budgets and forecasts including operating and capital expenses, and revenues.
• Deploy financial tools to analyze business activities and investment evaluations. Support the CFO by evaluating return on investment, payback periods, financial feasibility of projects and investments, and utilize other key financial analysis metrics.

Financial Scenario Modeling:

• Working closely with finance staff and business lines staff to build, maintain, and update dynamic financial models to evaluate the financial impact of business scenarios, market shifts, forecasts, bespoke initiatives, and strategic initiatives.
• Support risk mitigation planning through financial data-driven analysis and recommendations.
• Identify financial trends and business opportunities to improve One Call’s business model

Reporting:

• Prepare reports, presentations and recommendations to executives/Board with thorough due diligence, appropriate logic, identified risks, and judgements supporting the analysis.
• Responsible for compiling financial analysis, drafting performance commentary, and delivering financial reporting regarding government grants (including transfer payment agreements) to the executive and to the government.
• Partner with finance staff to ensure annual budgeting and monthly financial reports are completed on a timely basis.
• Assist in preparing information and documentation required for internal and external stakeholders including audits and government.

Process Improvement and Automation:

• Identify opportunities to streamline financial processes and reporting through automation and best practices.
• Champion the adoption of tools and technologies that enhance efficiency and accuracy.
• Other duties as assigned by the Chief Financial Officer to support improved financial analysis, finance, internal controls, project management, stakeholder, and tools/systems.

Qualifications

• In-depth understanding for conducting comprehensive financial analysis and supporting detailed financial due diligence.
• Strong experience in working with internal and external stakeholders to gather appropriate data to conduct financial assessments.
• Excellent verbal and written communication skills, capable of influencing at all levels. Able to translate complex financial data into compelling and clear narratives.
• Advanced proficiency in utilizing Microsoft Office suite, particularly Excel for data analysis, MS Teams, and SharePoint.
• Strong ability to translate business needs into financial models.
• Demonstrated ability to operate effectively in a lean, resource-constrained environment requiring cross-functional coordination.
• Experience working with or within regulatory bodies or government agencies preferred.

Education and Experience

• University degree in Business, Finance or Accounting preferred; or a relevant discipline or combination of post-secondary education and experience.
• 5 years of progressive experience in financial analysis or similar role.
• Demonstrated work experience with building annual financial budgeting models and financial forecast models.
• Chartered Financial Analyst (CFA) or Chartered Professional Accountant (CPA) designation or similar

Rewards:

• Starting salary of $72,000 - $85,000/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.

Business Solutions Analyst

Organizational Overview

Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Why Join Us?

Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview

Reporting to the Business Solutions Manager the Business Solutions Analyst - is responsible for understanding and improving and/or creating new solutions for internal processes and system enhancements and services from an operational and stakeholder perspective. Working closely with our Digital Office and Communications teams, this role will bring together their expertise as well as expertise from internal and external stakeholders. Through strong relationships and will collaborate with the Digital Office and/or other departments in creating user-friendly, system enhancing solutions.

This role will work an array of systems, some proprietary to Ontario One Call, as well as other more common systems including Microsoft 365 suite of products, a CRM (MS Dynamics), as well as a various mapping solutions both internally and externally.

This role requires a deep understanding of industry trends, strong analytical and critical thinking skills, and the ability to solve problems creatively and flexibly. The ideal candidate will embrace and value efficiency, organization and will work closely with the members of their team and beyond to address issues and find improvements to business processes, as well as create new solutions or services for the continuous improvement of Ontario One Call’s deliverables.

This position is located at the Guelph office located at 104 Cooper Drive in Guelph, ON. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

Primary responsibilities:

Data Gathering and Analysis

• Conduct needs analysis to understand and analyze internal processes to identify areas for improvement and the need for developing new solutions
• Collaborate with multiple internal and external stakeholders through focus groups to collect data on system performance and user feedback as a means of creating improvement, finding efficiencies in existing processes or creating new services or solutions that benefit stakeholders and the organization.
• Collect business requirements from stakeholders through various methods, including but not limited to, interview workshops (focus groups) and written communication.
• Design solutions in collaboration with internal teams such as the Digital Office by gathering and building requirements, conceptualizing the outcome and assisting with implementation as required.
• Monitor implemented solutions in collaboration with internal and external users, assist with continuous improvement as required.
• Work with the Learning and Development team to ensure that any improvements and/or solutions being implemented are understood throughout the organization
• Stay informed about industry needs and trends to ensure alignment with best practices.
• Utilize strong analytical and critical thinking skills to evaluate data and make informed decisions aimed at operational optimization.
• Become subject matter experts of CRM, proprietary systems (ex. mapping and ticket management), Outlook, Office 365 (Loop, MS Project, Excel, etc.), Teams, Google and GIS maps, and Phone system in order to understand how to improve Ontario One Call systems and ultimately the user experience.
• Analyze raw data and user feedback to draw conclusions and translate insights into clear and actionable projects.

Data Driven Problem Solving

• Approach problem-solving with flexibility and creativity to develop effective solutions.
• Collaborate with cross-functional teams to ensure seamless integration and functionality of changes to internal processes and systems.
• Champion continuous improvement and support education and training efforts to ensure seamless adoption of system changes both internally and externally
• Participate in data driven improvements to internal processes and facilitate both the creation of new systems and their implementation across the organization.
• Identify opportunities for changes to current business practises to improve efficiency, reduce risk, or enhance user experience.

Qualifications:

• Expertise in geographical mapping systems, GIS experience is a strong asset.
• Strong analytical and critical thinking skills are required for resolving business needs.
• Capable of conducting a needs analysis, gathering multiple viewpoints and explaining conceptual and technical information.
• Proactive problem solving, able to independently identify issues and create solutions to address them.
• Familiarity with project management methodologies is a strong asset.
• Excellent verbal and written communication and interpersonal skills, capable of influencing at all levels.
• Tech savvy, with intermediate knowledge of MS 365 and virtual comms and collaboration tools.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Able to communicate conceptual and/or technical information to non-technical audience
• Understanding of how Operations, IT, Data, Compliance and stakeholder engagement intersect
  

Education and Experience

• Post-secondary education in Business Administration, Data Analytics, Statistics, or a related field is preferred.
• 2-3 years’ experience working in business analytics and/or process development/improvement.
• Prior experience with mapping systems and GIS preferred.
• Prior experience with Pelican, Planview, First Base an asset.

Rewards:

• Starting salary of $62,000 - $75,000/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.