Company Overview:

Ontario One Call operates an inbound contact centre which collects information, from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are also responsible for public education, industry outreach and compliance.

Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call, we are Reliable Experts who Care.

Reliable…We are dependable and accessible

Experts…We have the mindset to lead innovation

Caring…We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position overview:

The Full Stack Developer should possess an understanding and background in application development and analytics. Reporting to the Development & Reporting Manager, the Full Stack Developer will assist the Development & Reporting Manager in maintaining all software development and operations projects.

The Full Stack Developer will be responsible for designing, building, and deploying applications and data analysis.

This role is based out of our Guelph, Ontario headquarters with the opportunity to work a hybrid model of splitting their time between working at home and the office as per company policy.

Primary Responsibilities:

• Developing C# .NET solutions for the organization.
• Creating in-house applications using the .NET framework.
• Debugging and maintaining written code.
• Defining and organizing projects on an ongoing basis.
• Reporting and resolving issues related to .NET projects.
• Identifying and handling technical risks and issues.
• Working in a project team alongside other developers.
• Providing technical support to stakeholders in the organization.
• Reporting on project statuses and developments to senior team members.
• Participating in project meetings with management and other team members.

Qualifications:

• C#, .NET 4.7 (or higher), and Microsoft Visual Studio certification and experience.
• A minimum of 3 years of experience as a C# programmer or developer.
• Knowledge of other coding-languages (Python, C+, Java, etc).
• Ability to write clean, easy to understand code.
• Outstanding analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to work independently and complete projects with minimal supervision. Sound understanding of coding and development processes.
• Experience with working in an agile environment.
• Good interpersonal skills and ability to connect with a range of internal and external stakeholders while focusing on fostering collaborative work relationships.
• Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
• Demonstrated ability to define work plans, carry out leading analysis and communicate results.
• Ability to travel to offsite locations, as required.

Education & Experience:

• A bachelor's degree in computer programming, computer science, or information technology.
• Minimum 2 (3 preferred) years experience in a developer role

Rewards: 

• Starting salary of $60,000 - $70,000/annum dependent on qualifications and experience
• Extensive health, dental and life insurance benefits
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Technical Requirements:

Candidates wishing to apply must be able to meet the following technical requirements while we/they are working remotely:

• High speed internet connection delivered via Fibre, Cable or DSL 
• Computer that meets the following specifications: 
• Windows 10 (all updates applied) 
• Minimum Intel i3
• Minimum 4GB RAM o Minimum 512 MB disk space free
• Computer connected to internet via Ethernet cable (WIFI connections are NOT supported)
• Antivirus software (installed and up to date)
• Ability to install Cisco Anyconnect VPN and Avaya Communicator 
• Candidates must complete and attach a pdf screenshot of a speed test when applying.
• Go to: https://ontarioonecall.speedtestcustom.com/
• Use password ‘on1call’ to perform a speed test on our custom server
• Take a screenshot of the results screen and save it as a pdf file
• Attached the file of the screenshot to your application

As a precondition to employment, all potential new employees will be required to provide satisfactory employment references, successfully complete a criminal background check prior to or any time following hire.

Request for accommodation may be made, based on a medical need. The request for accommodation must be made during the initial application process. Ontario One Call is an equal opportunity employer. In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Company Overview:

Ontario One Call operates an inbound contact centre which collects information, from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are also responsible for public education, industry outreach and compliance. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call, we are Reliable Experts who Care.

Reliable…We are dependable and accessible

Experts…We have the mindset to lead innovation

Caring…We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position Overview:

The Dedicated Locator Coordinator (DLC) liaises with excavators, members and dedicated locators to ensure that locates are completed per Ontario One Call requirements. The DLC’s focus is on the creation and execution of processes designed to ensure dedicated locators are working within the parameters required to allow for safe excavation on specific projects.

Working with a small team of energetic staff, in a supportive and enthusiastic environment, the DLC demonstrates a willingness towards continual learning and development, creative problem solving, flexibility and the ability to develop long-lasting and positive working relationships.

Working closely with Client Services and Member Services, this role will utilize several technical applications which include; industry specific software, GIS map implementation, Microsoft Office, and various databases.

This position reports to the Dedicated Locator Project Supervisor, and is located at our head office at 104 Cooper Drive in Guelph, Ontario.

Primary Responsibilities:

• With 3-6 months lead-time, the DLC will receive excavation project information and will communicate it with affected members and dedicated locators for planning purposes.
• Coordinate with excavators and stakeholders regarding proper use of Contractor ID’s and request entry processes.
• Ensure dedicated locators and members are receiving requests and entering the completion of locates in 360 Feedback.
• Apply dedicated locator suppressions to Contractor IDs and set up Station Code setup for request routing to members.
• Engage with excavators, members and LSP’s regarding timelines and requirements to ensure the project locates are completed as required by Ontario One Call.
• Liaise with internal staff and external stakeholders as necessary to ensure potential difficulties are resolved in an efficient and professional manner.
• Provide regular communication updates and activity reporting to the Dedicated Locator Project Lead.
• Additional duties as may be required.
  

Qualifications:

• Knowledge of GIS, construction, utilities, safety and the regulatory environment in Ontario for worker safety is an asset
• Skilled in the use of MS Office Suite applications
• Highly organized with the ability to accommodate rapid change.
• Demonstrates ability to manage projects.
• Energetic and enthusiastic, with a mature attitude. • Ability to work independently and also harmoniously within a small, collaborative team.
• The ability to work under pressure to accommodate workflow variation and still retain a positive mindset.
• Able to travel within Ontario by vehicle and plane, as required.
  

Education/Experience:

• Experience using Ontario One Call’s online ticket submission service (web portal), as well as a willingness to take part in in-house training with several additional software applications specific to ON1Call
• Post-secondary education in business, administration, or other relevant field
• Minimum 2 years of experience in a similar role (preferably in the excavation/construction industry)
• 1+ year experience working within Ontario One Call is a strong asset
• PLAC certification is a strong asset
  

Rewards:

• Starting salary of $48,000 - $52,000/annum dependent on qualifications and experience
• Extensive health, dental and life insurance benefits
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

As a precondition to employment, all potential new employees will be required to provide satisfactory employment references, successfully complete a criminal background check prior to or any time following hire. Request for accommodation may be made, based on a medical need. The request for accommodation must be made during the initial application process.

Ontario One Call is an equal opportunity employer. In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Team Lead

Company Overview:

Ontario One Call operates an inbound contact centre which collects information, from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are also responsible for public education, industry outreach and compliance. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call, we are Reliable Experts who Care.

Reliable…We are dependable and accessible

Experts…We have the mindset to lead innovation

Caring…We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position overview:

Contact Center Team Lead will provide coaching, assistance and guidance to a team of direct reports. The Team Lead will monitor, evaluate, and review scored Contact Center calls and web requests for quality assurance purposes and performance measurements. Ontario One Call is looking for those who hold the same passion for damage prevention and public safety as we do. They value quality and are dedicated to growing and supporting their team.

Working with other Team Leads they will assist the Contact Centre Manager with oversight and management of specified contact center functions, assist with the training of staff on systems, procedures, and contact center activities and provide assistance with escalated calls.

This is a contract position. The contract term will be a minimum of 14 months. The shift is Monday to Friday from 8:30am-4:30pm.

This role is based out of our Guelph, Ontario headquarters with the opportunity to work a hybrid model of splitting their time between working from home and the office as per company policy. 

Primary Responsibilities: 

• Ensure customer service standards are consistently met
• Provide guidance and coaching to specialists regarding product, processes and procedures
• Manage work schedules and shift requirements through the TeleOpti scheduling software as may be required 
• Consistently monitor staff levels and liaise with management regarding any adjustments
• Weekly reviews of quality assurance forms/reports sent by QA for calls handled by specialists
• Provide first level coaching to specialists agents as may be required. Working with the Contact Centre Manager and Team Lead Supervisors on escalated issues or challenges
• Consistently monitor and improve quality results; liaise with the Contact Centre Manager and Team Lead Supervisorsto implement changes as required
• Supervise the day-to-day activities of the Contact Centre and assist the Contact Centre Manager and Team Lead Supervisors as required
• Monitor systems and efficiently report issues or concerns to the appropriate parties
• Ability to train new agents on Ontario One Call applications, policies, procedures and duties
• Ability to continuously develop knowledge of Ontario One Call and all Contact Centre requirements for best training escalation handling results; assisted by the Contact Centre Manager and Team Lead Supervisors as required
• Work efficiently and collaboratively within a team environment on various projects and objectives.
• Must be flexible with hours as schedules could change pending business needs.
• Any other duties as assigned.

Qualifications: 

• Excellent customer service skills
• Proven skills in:
• Time and priority management
• Communication and interpersonal relations
• Analytical thinking and problem solving
• Leadership and management
• Coaching and motivational skills
• Intermediate skills with Microsoft Office Suite, the desire and ability to learn new software
• Ability to work as part of a team
• Positive attitude
• Able to work well under pressure and adaptable to rapid change

Education/Experience: 

• Minimum 2 years’ experience providing excellent customer service
• Minimum 2 years’ experience within a Contact Centre Environment
• Minimum 2 years’ experience in supervisory role
• Post-secondary education and / or Industry experience are assets
• Fluency in both official languages is preferable but not required

Rewards: 

• Salary of $55,000 - $58,000/annum dependent on qualifications and experience
• 10 paid personal emergency leave days per year
• 3 weeks’ vacation per year
• Eligible to participate in bonus program
• Extensive health, dental and life insurance benefits
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Technical Requirements:

To maintain flexibility with regards to operating a hybrid workplace that splits their time between home and office the company must ensure minimum technical capabilities for this role. Using their home set up, candidates wishing to apply should be able to meet the following technical requirements: ·

• High speed internet connection delivered via Fibre, Cable or DSL
• Computer that meets the following specifications:
• o Minimum Windows 10 (all updates applied)
• o Minimum Intel i3
• o Minimum 4GB RAM
• o Minimum 512 MB disk space free
• o Computer connected to internet via Ethernet cable (WIFI connections are NOT supported)
• o Antivirus software (installed and up to date)
• o Ability to install Cisco Anyconnect VPN and Avaya Communicator
• Candidates must complete and attach a pdf screenshot of a speed test when applying.
• Go to: https://ontarioonecall.speedtestcustom.com/
• Use password ‘on1call’ to perform a speed test on our custom server
• Take a screenshot of the results screen and save it as a pdf file
• Attach the file of the screenshot to your application

Ontario One Call is an equal opportunity employer. In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

As a precondition to employment, the selected candidate will be required to provide satisfactory employment references and successfully complete a criminal background check prior to or any time following hire.

Call for Nominations to the Ontario One Call Board of Directors – Excavator Representatives

Ontario One Call (OOC) administers the Ontario Underground Infrastructure Notification System Act 2012 and plays a vital role in protecting the public from harm and damage to underground infrastructure. OOC is in transition moving from a service provider to a service-oriented regulator. During this time of transition, the guidance of the board of director is integral to its ability to support members, excavators and stakeholders.

OOC is seeking two representatives from the excavation sector to serve on the board of directors. This application will remain open until the Excavator Representative positions have been filled.

About Ontario One Call’s Board of Directors

One Call’s board of directors is currently comprised of 16 members representing various sectors within the industry including industry leaders representing infrastructure owners (Municipal, Electricity, Gas & Oil Pipeline, Telecommunications & Cable, etc.), leaders representing the excavation community and leaders appointed by government.

The board’s main role is to govern OOC and set its goals. The board must work to ensure OOC has financial sustainability, sound policy development, and proper visioning. The board of directors is accountable to the corporation’s members, and will report at the annual meeting of members. As the organization becomes a delegated administrative authority, changes will be made to OOC’s by-laws to ensure that the board remains in an oversight capacity and the staff are empowered to guide the organization through its transformation.

Leaders are invited to apply to stand for nomination representing the excavator community on the OOC’s Board of Directors.

Term:

Three year term starting in June, 2023. Directors may be re-elected to serve up to two subsequent terms of three years each.

Eligibility:

• The nominee must be an active leader in the excavation industry, employed or previously employed by an excavator with operations in the province of Ontario.
• The employer must be supportive of the investment of time and interest that all Ontario One Call directors make, including attending a minimum of five board meetings annually and participating in board committees and/or task forces.
• The nominee must have a combination of skills and experience that equip them to serve on the board. The Board is particularly looking to add members with finance/accounting, legal and regulatory designations or experience.

Submission deadline:

This application will remain open until the Excavator Representative positions have been filled.

Ontario One Call is an equal opportunity employer that values diversity. In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.