Guelph, ON    Permanent    $17-$17.75/hour

Night Shift Position

Company Overview:

Ontario One Call is integral to ensuring the safety of our communities and the protection of millions.

Ontario One Call operates an inbound contact centre which collects information, from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are also responsible for public education, industry outreach and compliance. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call we are Reliable Experts who Care.

  • Reliable… We are dependable and accessible
  • Experts… We have the mindset to lead innovation
  • Caring… We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position Overview:

Ontario One Call is currently hiring for Contact Center Agent positions on the night shift. These highly motivated individuals should be dependable, team-orientated and possess strong communication skills. Candidates should have proficient technological skills in regards to telecommunication software, mapping software, email and strong keyboarding skills. Ontario One Call is looking for those who hold the same passion for damage prevention and public safety as we do.

This role reports to the Director of Operations and their respective Team Leads. If successful, all new hires will be required to attend mandatory, paid, full-time training for the first three weeks.

Training Class Start Date:

  • March 23, 2020

Primary Responsibilities:

  • Receive inbound calls from excavators and homeowners who plan to disturb the ground, asking pertinent and scripted questions
  • Input and process locate requests into a proprietary application
  • Make changes to or cancel locate requests as directed by callers, ensuring to get all pertinent information when doing so
  • Review and process locate requests submitted through Ontario One Call’s electronic ticket application
  • Handle emergency calls in a timely and efficient manner
  • Analyze maps to provide office clearances
  • Make outbound phone calls to obtain clarification on digging requests
  • Answer locate related questions
  • Escalate calls when appropriate
  • Review additional training material as may be required, staying well informed about changes to processes and the organization
  • Handle all interactions in a professional manner

Qualifications:

  • Must be able to speak, read and write fluently in English
  • Strong computer and keyboarding skills
  • Work schedule flexibility is key
  • Outstanding attendance and punctuality
  • Ability to read and interpret directions and instructions by phone or computer
  • Effectively communicate with various communication styles
  • Exceptional customer service skills
  • Excellent attention to detail
  • Ability to follow and understand protocol
  • Skilled at multi-tasking and handling large workloads in a fast paced environment
  • Candidates who advance to secondary interviews will be asked to complete basic computer testing that closely replicates typical day-to-day tasks a Contact Centre Agent would perform

Education/Experience:

  • 2+ years of customer service experience with the general public
  • Industry experience in a call centre or administration are an asset
  • Fluency in French is an asset
  • Prior night shift experience is an asset

Rewards:

  • $17.00/hour base rate
  • Afternoon and night shift premiums apply
  • Health and dental benefits after probation period completion
  • Highly engaged workforce and excellent workplace culture
  • Extensive 3 weeks of paid training
  • Consistent coaching sessions providing supportive environment
  • New, clean and bright facility

Ontario One Call is an equal opportunity employer. Accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

As part of the recruitment process, the selected candidate will be required to provide employment references and successfully complete a criminal background check.

More information
Location Guelph, ON
Salary $17-$17.75/hour
Sudbury    Contract    $17 - $17.75

Company Overview:

Ontario One Call is integral to ensuring the safety of our communities and the protection of millions.

Ontario One Call operates inbound contact centres which collect information from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centres, we are also responsible for public education, industry outreach and compliance. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call we are Reliable Experts who Care.

  • Reliable… We are dependable and accessible
  • Experts… We have the mindset to lead innovation
  • Caring… We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position Overview:

Ontario One Call is currently hiring multiple Contact Center Agents for our office in Sudbury, ON. These positions are contract to November 8, 2020 with the potential for extension or permanent hire. These highly motivated individuals should be dependable, team-orientated and possess strong communication skills. Candidates should have proficient technological skills in regards to telecommunication software, mapping software, email and strong keyboarding skills. Ontario One Call is looking for those who hold the same passion for damage prevention and public safety as we do.

This role reports to the Director of Operations and their respective Team Leads. If successful, all new hires will be required to attend mandatory, paid, full-time training for the first three weeks.

Training Class Start Date:

  • April 13, 2020 

Primary Responsibilities:

  • Receive inbound calls from excavators and homeowners who plan to disturb the ground, asking pertinent and scripted questions
  • Input and process locate requests into a proprietary application
  • Make changes to or cancel locate requests as directed by callers, ensuring to get all pertinent information when doing so
  • Review and process locate requests submitted through Ontario One Call’s electronic ticket application
  • Handle emergency calls in a timely and efficient manner
  • Analyze maps to provide office clearances
  • Make outbound phone calls to obtain clarification on digging requests
  • Answer locate related questions
  • Escalate calls when appropriate
  • Review additional training material as may be required, staying well informed about changes to processes and the organization
  • Handle all interactions in a professional manner

Qualifications:

  • Must be able to speak, read and write fluently in English
  • Strong computer and keyboarding skills
  • Work schedule flexibility is key
  • Outstanding attendance and punctuality
  • Ability to read and interpret directions and instructions by phone or computer
  • Effectively communicate with various communication styles
  • Exceptional customer service skills
  • Excellent attention to detail
  • Ability to follow and understand protocol
  • Skilled at multi-tasking and handling large workloads in a fast paced environment
  • Candidates who advance to secondary interviews may be asked to complete basic computer testing 

Education/Experience:

  • 2+ years of customer service experience with the general public
  • Industry experience in a call centre or administration are an asset
  • Fluency in French is an asset

Rewards:

  • $17.00/hour base rate
  • Bilingual (Eng/Fre) premiums apply
  • Highly engaged workforce and excellent workplace culture
  • Extensive 3 weeks of paid training
  • Consistent coaching sessions providing supportive environment
  • New, clean and bright facility

Ontario One Call is an equal opportunity employer. Accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

As part of the recruitment process, the selected candidate will be required to provide employment references and successfully complete a criminal background check.

More information
Location Sudbury
Salary $17 - $17.75
Guelph, ON    Contract    $17 - $17.75

Contract Position Ending November 8th, 2020

Company Overview:

Ontario One Call is integral to ensuring the safety of our communities and the protection of millions.

Ontario One Call operates an inbound contact centre which collects information, from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are also responsible for public education, industry outreach and compliance. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call we are Reliable Experts who Care.

  • Reliable… We are dependable and accessible
  • Experts… We have the mindset to lead innovation
  • Caring… We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position Overview:

Ontario One Call is currently hiring multiple Contact Center Agents to assist with processing the high volume of requests received during peak season. These highly motivated individuals should be dependable, team-orientated and possess strong communication skills. Candidates should have proficient technological skills in regards to telecommunication software, mapping software, email and strong keyboarding skills. Ontario One Call is looking for those who hold the same passion for damage prevention and public safety as we do.

This role reports to the Director of Operations and their respective Team Leads. If successful, all new hires will be required to attend mandatory, paid, full-time training for the first three weeks.

Multiple Seasonal Positions Available

Training Class Start Date:

  • March 23, 2020

Primary Responsibilities:

  • Receive inbound calls from excavators and homeowners who plan to disturb the ground, asking pertinent and scripted questions Input and process locate requests into a proprietary application
  • Make changes to or cancel locate requests as directed by callers, ensuring to get all pertinent information when doing so
  • Review and process locate requests submitted through Ontario One Call’s electronic ticket application Handle emergency calls in a timely and efficient manner
  • Analyze maps to provide office clearances
  • Make outbound phone calls to obtain clarification on digging requests
  • Answer locate related questions
  • Escalate calls when appropriate
  • Review additional training material as may be required, staying well informed about changes to processes and the organization
  • Handle all interactions in a professional manner

Qualifications:

  • Must be able to speak, read and write fluently in English
  • Strong computer and keyboarding skills Work schedule flexibility is key
  • Outstanding attendance and punctuality
  • Ability to read and interpret directions and instructions by phone or computer
  • Effectively communicate with various communication styles
  • Exceptional customer service skills
  • Excellent attention to detail
  • Ability to follow and understand protocol
  • Skilled at multi-tasking and handling large workloads in a fast paced environment
  • Candidates who advance to secondary interviews will be asked to complete basic computer testing that closely replicates typical day-to-day tasks a Contact Centre Agent would perform

Education/Experience:

  • 2+ years of customer service experience with the general public
  • Industry experience in a call centre or administration are an asset
  • Fluency in French is an asset

Rewards:

  • $17.00/hour base rate
  • Afternoon and night shift premiums apply
  • Highly engaged workforce and excellent workplace culture
  • Extensive 3 weeks of paid training
  • Consistent coaching sessions providing supportive environment
  • New, clean and bright facility

Ontario One Call is an equal opportunity employer. Accommodations for job applicants with disabilities are available on request.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

As part of the recruitment process, the selected candidate will be required to provide employment references and successfully complete a criminal background check.

More information
Location Guelph, ON
Salary $17 - $17.75
Guelph, ON    Permanent    $42,000-$46,000

Company Overview:

Ontario One Call is integral to ensuring the safety of our communities and the protection of millions.

Ontario One Call operates an inbound contact centre which collects information, from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are also responsible for public education, industry outreach and compliance. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call, we are Reliable Experts who Care.

  • Reliable… We are dependable and accessible
  • Experts… We have the mindset to lead innovation
  • Caring… We ensure the safety and well-being in our communities

Do you have what it takes to join our team?

Position Overview:

By conveying true professionalism, the Client Services Specialist is a team player with accountability for there individual contributions and the overall success of the team. The ideal candidate will demonstrate empathy, flexibility and the ability to develop long-lasting and positive working relationships.

The ability and eagerness to absorb information through guided learning and the desire to develop expertise is key. This role balances a need for attention to detail and a willingness to follow established processes with a desire to find unique solutions, streamline for efficiency and generate ideas.

Ontario One Call offers a collaborative, supportive and enthusiastic environment. We are committed to guide the successful candidate through training in all aspects of the role.

This position reports to the Member and Client Services Manager and is located at our head office at 104 Cooper Drive in Guelph, Ontario.

Duties:

  • Problem resolution regarding escalations from the contact centre including, but not limited to: web portal issues, ticket information requirements and contractor ID issues.
  • Address client enquiries and escalations through the phone, email and interactive meeting software. Interactions may include ticket status updates, account management requests and generic troubleshooting.
  • Guide clients through the ticket submission process including making recommendations and finding efficiencies based on the framework of the proposed project.
  • Proactively seek out and engage members of the excavation community regarding Ontario One Call’s policies and procedures. Client Services Specialists play a key role in the communication of changes made to Ontario One Call to the excavation community.
  • Gather, audit, record and analyze data to assist with client concerns, identify issues and odder resources and support to improve the client experience.
  • Problem solve, test and research issues with web portal and internal mapping databases and submit requisitions to have amendments made.
  • Collaborate with different teams found within Ontario One Call as necessary to ensure potential client difficulties are resolved in an efficient and professional manner.
  • Daily duties will require the use of industry specific software, Geographical Information Systems, Microsoft Office Suite, meeting software, and internal databases to be completed.
  • Providing regular communications and activity reporting to the respective Manager.
  • Assisting Member Services as required.
  • Additional duties as may be required.

Skills and Experience:

  1. Two year’s successful experience in a similar position with equivalent responsibilities.
  2. Completion of post secondary diploma or degree program in business admin., construction planning or other relevant field.
  3. Active listener able to problem solve and support clients.
  4. Skilled in MS Office applications, tech savvy and able to learn a variety of new applications specific to Ontario One Call.
  5. Well organized with the ability to accommodate rapid change.
  6. Demonstrates ability to manage projects.
  7. Energetic and enthusiastic, with a mature, professional attitude.
  8. Ability to work independently and also harmoniously within a small, collaborative team. 
  9. The ability to work under pressure to accommodate workflow variation and still retain a sense of humor is vital. 
  10. Able to travel within Ontario by vehicle and plane, as required. 
  11. Fluency in written and spoken French is a strong asset
  12. Knowledge of construction industry, utilities, safety and the regulatory environment in Ontario for worker safety will be an advantage but is not obligatory.

Rewards:

  • Competitive benefits package.
  • Starting annual salary $42,000-$46,000 (dependent on skill set and experience).
  • The satisfaction of knowing you make a real difference, by helping to keep Ontarians safe.
  • Working continuously with skilled professionals in some of the best organizations in Canada; Ontario One Call’s members.
  • Future opportunities to expand your skills and grow within the organization.

To Apply:

Ontario One Call is committed to providing a respectful, accessible and inclusive environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code. Reasonable and appropriate accommodations will be provided upon request.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

As part of the recruitment process, the selected candidate will be required to provide employment references and successfully complete a criminal background check.

More information
Location Guelph, ON
Salary $42,000-$46,000