Position Summary

The Circulation Clerk is responsible for the day to day operations of the circulation desk using an automated circulation system. This includes providing a range of front-line public service and support duties from reader’s advisory to technical assistance. This position reports directly to the CEO or designate.

Position Responsibilities

• Perform the full range of circulation desk procedures by scanning and tracking all library inventory within the automated circulation system.
• Register new users verifying the required documentation or taking membership fees as required.
• Collect fees and manage cash register following established procedures.
• Assist library users with computer and business centre offerings such as; internet access, photocopier, faxing, scanning and emailing.
• Perform basic technical troubleshooting of office equipment, and software programs occasionally working with professional technical support.
• Assist users with e-reader use including basic troubleshooting and downloading library resources.
• Process new books and periodicals for display and circulation using established procedures.
• Teach and assist library users with the Online Public Access Catalogue (OPAC) to search library holdings from a computer terminal including online resources and e-books.
• Assist patrons with orders for Inter-Library Loans.
• Respond to routine queries and answer a variety of questions from users both in person and over the phone.
• Assist with the general maintenance of the library collection, including shelving materials and performing routine repairs on books and other holdings.
• Assist with the cataloguing of new materials.
• Prepare in-library displays.
• Assist with the maintenance of the physical appearance of the Library, including light cleaning duties.

Education, Experience and Qualifications:

• Ontario Secondary school diploma or equivalent
• Strong computer skills, including but not limited to; internet use and research, Microsoft Windows and Office suite, using e-readers, scanning and emailing.
• Strong problem solving skills and the ability to work through information technology troubleshooting with occasional assistance of technical support.
• Excellent interpersonal, customer service and communication skills, both oral and written. 
• Police Record Check dated within six months
  

Schedule and Hours

• 12 hours per week
• Days, Evenings and Weekends required.
• This position may be assigned to work at the Port Carling or Bala Branch.