Business Solutions Analyst

Organizational Overview

Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Why Join Us?

Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview

Reporting to the Business Solutions Manager the Business Solutions Analyst - is responsible for understanding and improving and/or creating new solutions for internal processes and system enhancements and services from an operational and stakeholder perspective. Working closely with our Digital Office and Communications teams, this role will bring together their expertise as well as expertise from internal and external stakeholders. Through strong relationships and will collaborate with the Digital Office and/or other departments in creating user-friendly, system enhancing solutions.

This role will work an array of systems, some proprietary to Ontario One Call, as well as other more common systems including Microsoft 365 suite of products, a CRM (MS Dynamics), as well as a various mapping solutions both internally and externally.

This role requires a deep understanding of industry trends, strong analytical and critical thinking skills, and the ability to solve problems creatively and flexibly. The ideal candidate will embrace and value efficiency, organization and will work closely with the members of their team and beyond to address issues and find improvements to business processes, as well as create new solutions or services for the continuous improvement of Ontario One Call’s deliverables.

This position is located at the Guelph office located at 104 Cooper Drive in Guelph, ON. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

Primary responsibilities:

Data Gathering and Analysis

• Conduct needs analysis to understand and analyze internal processes to identify areas for improvement and the need for developing new solutions
• Collaborate with multiple internal and external stakeholders through focus groups to collect data on system performance and user feedback as a means of creating improvement, finding efficiencies in existing processes or creating new services or solutions that benefit stakeholders and the organization.
• Collect business requirements from stakeholders through various methods, including but not limited to, interview workshops (focus groups) and written communication.
• Design solutions in collaboration with internal teams such as the Digital Office by gathering and building requirements, conceptualizing the outcome and assisting with implementation as required.
• Monitor implemented solutions in collaboration with internal and external users, assist with continuous improvement as required.
• Work with the Learning and Development team to ensure that any improvements and/or solutions being implemented are understood throughout the organization
• Stay informed about industry needs and trends to ensure alignment with best practices.
• Utilize strong analytical and critical thinking skills to evaluate data and make informed decisions aimed at operational optimization.
• Become subject matter experts of CRM, proprietary systems (ex. mapping and ticket management), Outlook, Office 365 (Loop, MS Project, Excel, etc.), Teams, Google and GIS maps, and Phone system in order to understand how to improve Ontario One Call systems and ultimately the user experience.
• Analyze raw data and user feedback to draw conclusions and translate insights into clear and actionable projects.

Data Driven Problem Solving

• Approach problem-solving with flexibility and creativity to develop effective solutions.
• Collaborate with cross-functional teams to ensure seamless integration and functionality of changes to internal processes and systems.
• Champion continuous improvement and support education and training efforts to ensure seamless adoption of system changes both internally and externally
• Participate in data driven improvements to internal processes and facilitate both the creation of new systems and their implementation across the organization.
• Identify opportunities for changes to current business practises to improve efficiency, reduce risk, or enhance user experience.

Qualifications:

• Expertise in geographical mapping systems, GIS experience is a strong asset.
• Strong analytical and critical thinking skills are required for resolving business needs.
• Capable of conducting a needs analysis, gathering multiple viewpoints and explaining conceptual and technical information.
• Proactive problem solving, able to independently identify issues and create solutions to address them.
• Familiarity with project management methodologies is a strong asset.
• Excellent verbal and written communication and interpersonal skills, capable of influencing at all levels.
• Tech savvy, with intermediate knowledge of MS 365 and virtual comms and collaboration tools.
• Strong organizational skills with the ability to multitask and prioritize effectively.

Education and Experience

• Post-secondary education in Business Administration, Data Analytics, Statistics, or a related field is preferred.
• 2-3 years’ experience working in business analytics and/or process development/improvement.
• Prior experience with mapping systems and GIS preferred.
• Prior experience with Pelican, Planview, First Base an asset.

Rewards:

• Starting salary of $62,000 - $75,000/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.