Are you a relationship builder who takes real pride in client satisfaction and long-term account growth? Versacom is looking for a Director, Client Success to serve as the trusted ambassador for some of our most valued accounts.

Versacom has spent almost 30 years becoming Canada's most respected name in multilingual communications — the only major language services firm in the country built and owned by Canadians. Our clients choose us and stay with us because we treat their success as our own. As we continue to grow, we're looking for someone who can carry that same commitment forward with our strategic accounts.

Client Success Manager

Montréal or Toronto | Hybrid

THE ROLE

Reporting to the President and Chief Growth Officer, you'll be the ambassador for a portfolio of existing clients — responsible for their account growth, and long-term, profitable relationships and their overall satisfaction. You'll act as a strategic partner, ensuring Versacom's solutions keep pace with each client's evolving needs while supporting the company's financial goals.

WHAT YOU'LL DO

• Develop annual account management strategies and growth plans for major clients.

• Build trusted, close relationships with key client decision-makers.

• Identify growth opportunities — upsell, cross-sell, new Versacom solutions, and new stakeholders within existing accounts.

• Develop retention plans and proactively manage risk to protect existing revenue. • Collaborate with the Professional Services Centre and marketing teams to raise Versacom's profile across client organizations.

• Lead the preparation of major or complex quotes and oversee client contracts and follow-up.

• Act as the internal point of contact for resolving important client matters, including support requests through to resolution.

• Track weekly and monthly sales results for your portfolio and keep Salesforce up to date.

• Organize update calls and meetings with client stakeholders, including quarterly business reviews.

• Monitor client satisfaction through surveys and feedback and meet regularly with Versacom delivery leads.

• Analyze account profitability, monitor financial indicators, and recommend strategic adjustments.

• Prepare account review presentations and summaries for client decision-makers.

• Occasionally respond to RFPs, with the help of a seasoned RFP team.

WHAT YOU BRING

• 4+ years of relevant experience in account management and growth in B2B professional services

• Experience in the language services industry (an asset)

• Experience managing major corporate client accounts

• Ability to establish new client relationships in our key accounts and to foster strong relationships with all key stakeholders of our clients

• Strong communication and negotiation skills

• A client-first mindset, balanced with sound judgment in protecting Versacom's interests.

• Rigour, organization, and comfort managing competing priorities.

• The ability to mobilize internal teams to meet client objectives.

• A positive, results-oriented attitude, with a high degree of integrity and discretion.

• Comfort with account profitability analysis.

• Fluency in French and English for a Montreal role, written and spoken. Bilingualism for a Toronto role is a nice to have.

• A university degree in business administration or a related field; studies in translation are an asset.

WHY JOIN VERSACOM

• A 30-year brand and reputation that clients trust.

• The best and most experienced team of dedicated professionals

• A growth incentive program tied to the achievement of your results.

• Full benefits from day one — health coverage day one, RRSP match, and more.

• A hybrid work environment

• A defined path for growth, with opportunities to move into broader growth leadership roles.

• A genuine opportunity to shape how Versacom serves its most valued clients.

ABOUT THE OPPORTUNITY

We're looking for someone who sees client success as a craft — someone who builds trust, spots opportunity, and takes real ownership of the relationships in their care. If that sounds like you, we'd love to hear from you.