India, Philippines - Remote Permanent Full-Time

Based on our continued growth, we currently have an exciting opportunity for an IT Project Manager within our Diabsolut division. We are looking for an IT Project Manager to join our Professional Services team, who will report to the Director of Project Management Office. While this position is remote, successful candidates will be expected to travel up to 30%, based on the need of the project.

As a member of Diabsolut, the IT Project Manager is a key player in leading multiple IT implementation projects at one time. Your role will involve providing consulting, being a subject matter expert, maintaining and growing client relationships. In addition, you will also be expected to provide leadership in the areas of project monitoring, scoping, delivery, user training and budget management. This candidate will actively participate in critical initiatives impacting change and driving project success. The successful candidate will be expected to work during Eastern hours to serve our North American clientele; from 7:00 pm to 3:30 am IST and from 9:30 pm to 6:00 am PHT.

Primary Responsibilities:

  • Lead the project lifecycle from initiation to closure while adhering to Diabsolut’s Project Management Office (PMO) methodology
  • Manage multiple projects and/or programs while adhering to Diabsolut’s Project Management Office and Project Management Institute methodology
  • Manage 5-10 project team members
  • Lead client team members and partner with internal Diabsolut employees as required
  • Report projects progress to Diabsolut’s PMO and Leadership teams on an a weekly and as needed basis
  • Proactively resolve and escalate issues as they arise
  • Monitor and manage project’s hour allocations, scope and schedule to ensure projects to ensure that they are delivered on-time, on budget and with quality per Statement of Work (SOW) deliverables
  • Manage client weekly status meetings and all project communications
  • Facilitate client project steering committees and governance meetings as required
  • Manage scope, issues and mitigate risk to ensure profitability and successful execution
  • Facilitate change management; execute change control and impact practices for change requests
  • Manage budgets to meet financial objectives by forecasting requirements, contributing to estimates, analyzing variances and initiating corrective actions
  • Assist in the review and updating of SOW and new opportunity proposals
  • Manage and build working relationships with multiple stakeholders with clients and third party vendors
  • Be a trusted advisor to the client, understanding the client’s end-to-end business, their challenges, goals and areas of future growth
  • Be responsible to improve and enforce Diabsolut's PMO methodology
  • Lead and deploy specific PMO processes and project management tools and recommend improvements
  • Contribute to operational objectives by contributing information and recommendations
  • Identify trends, perform reviews, determine improvements and solutions and implement action plans
  • Rescue troubled projects
  • Deliver training internally on Project Management and PMO processes
  • Identify training needs and evaluate team member’s competencies
  • Provide mentorship to all Project Manager’s and guidance to project team members as required, ensuring team members are equipped and able to execute project tasks
  • Travel to the client’s site on an as needed basis

Qualifications:

  • Bachelor degree in Computer Science, Business Administration or related discipline
  • 7-10 years experience with IT implementations preferably Workforce Management, Customer Relationship Management,
  • Enterprise Resource Planning, Asset Management or integrated IT solutions with Salesforce experience an asset

Requirements and Skills:

  • Advanced project management understanding of scope, resource, quality, risk and issue management
  • Proficiency in using Project Management tools
  • Thorough understanding of the software implementation lifecycle
  • Strong experience in a consulting role
  • Excellent client and/or account management skills
  • Ability to interact with all levels of an organization and hands-on experience leading meetings
  • Ability to build teams and support complex projects
  • Advanced time management and organizational skills, ability to manage multiple projects concurrently
  • Excellent written and oral communication skills
  • Support and motivate the project team to a successful project completion
  • Ability to build strong client and vendor relationships
  • Problem solving and negotiation skills when handling client escalations
  • Deliver quality consistently
  • Overcome obstacles to meet commitments
  • Understand client’s business needs
  • Encourage teamwork and take steps to create an environment for effective collaboration
  • Consistently keep employees motivated resulting in effective project outcomes
  • Be responsible for setting effective SMART goals for the team

Assets:

  • Experience as Team Lead or Functional Lead
  • Project Management Certification (PMP, Prince, etc.)
  • Scrum Certification
  • Experience writing Statements of Work and/or business proposals

About Diabsolut:

We offer innovative Field Service, Salesforce and FinancialForce solutions to address the business needs of organizations across a wide range of industries. We work closely with our customers to ensure they achieve success and deliver exceptional service by giving them the best tools for the job.

We leverage our team’s technical expertise and experience of numerous successful implementations to drive value for your business. One of our key objectives is to educate our clients with the knowledge needed to be more self-sufficient. Thus, not only will you have us in your corner, but you will be prepared to meet challenges as they arise. As a member of Diabsolut Inc., Diabsolut is proud to share that we’ve built as many strong relationships with our clients as we’ve built adaptable solutions.

Diabsolut is a Salesforce Summit Consulting Partner and a Certified Navigator in Education Cloud, Revenue Cloud, Sales Cloud, Service Cloud, Salesforce Field Service and Customer 360 Platform. We are also a FinancialForce Premier partner certified in PSA and Accounting.

Location India, Philippines - Remote
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