MEDICAL SECRETARY - CASUAL

The Medical Secretary greets callers and visitors, provides information, and directs inquiries appropriately. Responsibilities include client check-ins, booking follow-up appointments, and providing administrative support to clinicians (e.g., chart management, scanning/faxing, and resource sharing), making this position essential to smooth clinical flow. The role requires strong problem-solving skills, the ability to prioritize urgent needs, and adaptability in a fast-paced environment.

As the first point of contact, the Medical Secretary helps maintain a welcoming reception area and responds professionally to challenging situations. The ideal candidate enjoys variety, is comfortable assisting beyond the front desk, and demonstrates compassion, attention to detail, and strict respect for confidentiality, with sensitivity to barriers clients may face in accessing health care.

THE COMPENSATION PACKAGE

• Hourly rate, starting at $20 - $22
• Flexible hours, no weekends
• Pay in lieu of benefits/vacation time
• Opportunities for cross-training in multiple program areas
• Build skills and experience
• Optional participation - Healthcare of Ontario Pension Plan (HOOPP)

REQUIRED QUALIFICATIONS

• Medical Office Assistant Diploma or experience working in a busy medical environment
• Excellent communication skills and experience handling a busy multi-line telephone system
• Strong computer skills, including the use of MS Office Products
• Demonstrated ability to problem solve and prioritize competing demands with little supervision
• Ability to work with marginalized people of diverse backgrounds with an inclusive and anti-oppressive lens

PREFERRED SKILLS

• Familiarity with medical terminology
• Experience with Electronic Medical Records (Telus Practice Solutions Suite); willing to train
• Awareness and understanding of the social determinants of health; willing to train
• French and other language skills are considered an asset in supporting the communities we serve

ABOUT US

For more than 35 years, we’ve provided health & social services to those who experience barriers to care such as poverty, homelessness, language or culture, and complex and/or chronic health conditions. We are viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development, and the advancement of partnerships that improve access to vital services for people who are at the margins in our community.

APPLY NOW

We are looking to supplement our current pool of casual medical secretaries with multiple candidates who are available to work on an occasional basis. Please let us know what your availability is!

The Health Centre is committed to hiring staff that reflect the diversity of the clients and community that we serve. If you require accommodations during any stage of the recruitment process, please let us know. We are happy to work with you to meet your needs! Contact us at people@lihc.on.ca.

We thank all applicants for their interest; only those selected for interview will be contacted.

Due to the vulnerability of our client populations, it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources.

AI USAGE

We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.

Applicants are encouraged to learn more about the Health Centre and explore our web presence by visiting us online at www.lihc.on.ca or liking us on Facebook – London InterCommunity Health Centre. Even if you don’t meet every requirement listed above, we still want to hear from you!