We are looking to fill multiple roles including temporary, permanent, full time, part time and casual - if interested in applying for a casual role, please apply through the separate posting listed on our website.
ABOUT US
For more than 30 years, LIHC has provided health and social services to those who experience barriers to care including poverty, homelessness, language or culture, and complex and/or chronic health conditions including mental health and addictions.
Today, with five busy clinics in three of London’s most under-served neighborhoods, the organization is viewed as a community leader in client-led service development and the advancement of partnerships improving access to vital services for people who are at the margins in our community.
ABOUT THE ROLE
This role works together with 1-2 other specialists greeting callers and visitors, providing information, and directing inquiries to the appropriate place. Checking clients in and booking their next appointment as well as offering administrative support to clinicians (resource sharing, chart management, scanning/faxing) means this position is critical to smooth clinical flow.
The Medical Secretary plays a key role in maintaining the overall welcoming tone of the reception area and responds effectively to problems and difficult situations that may arise. As the first point of contact for clients, this role must be sensitive to the barriers that many individuals face when accessing health care services. This position involves a high regard for confidentiality and compassionate understanding; high attention to detail is crucial.
WHY WORKING WITH US IS DIFFERENT
We hate red tape as much as you do; if you’re tired of the top-down management style, come stretch your decision-making skills You’ll have a voice; staff led innovations are at the core of our work
We stretch for our staff as much as for our clients; we squeeze out every bit of benefit we can for our staff, and have fun doing it
Staff who choose to work in community are passionate; you’ll be surrounded by colleagues who like their job and want to be here
It's never boring; apply for a challenge & variety in your work
THE COMPENSATION PACKAGE*
- A starting salary range of $39,000 - $43,000 ($21-$23 per hour) Monday to Friday - no weekends!
- A Psychologically Safe and Inclusive Workplace
- 100% employer-paid health & dental package, including up to $2,000/benefit year for mental health, $1,500 for massage therapy
- Healthcare of Ontario Pension Plan (HOOPP)
- Paid sick and personal time, plus vacation up to 6 weeks
- Professional development time and funds
*The compensation package will differ for casual staff
REQUIRED QUALIFICATIONS
- Medical Office Assistant Diploma or experience working in a busy medical environment
- Excellent communication skills and experience handling a busy multi-line telephone system
- Strong computer skills, including the use of Office 365
- Demonstrated ability to problem solve and prioritize competing demands with little supervision
- Ability to work with people of diverse backgrounds with an inclusive and anti-oppressive lens
EXTRAS TO TELL US ABOUT
- Familiarity with medical terminology
- Experience with Electronic Medical Records (Telus Practice Solutions Suite); willing to train
- Awareness and understanding of the social determinants of health; willing to train
- French and other language skills are considered an asset in supporting the communities we serve
APPLY NOW
Submissions will be accepted until end of day March 30, 2025.
We are committed to hiring staff that reflect the diversity of the clients and community we serve. Should you require any accommodation in making an application, please contact us. We thank all applicants for their interest, only those selected will be contacted.
Due to the vulnerability of our client populations, it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources.
