India - Remote Temporary Full-Time

Based on our continued growth, we currently have an exciting opportunity for a Technical Service Specialist intern for our Diabsolut Inc.’s Client Care Group in our Bangalore location (Remote).

As a member of the Diabsolut team, the intern will primarily focus on technical support and consulting efforts, as well as some development and supporting any ongoing projects and application of Salesforce and ClickSoftware’s product offerings.

Primary Responsibilities:

• Provide thorough end-user technical support via email and ticketing platform to resolve customer issues in a professional and prompt manner

• Troubleshoot end-user application problems

• Clearly communicate technical information, concepts, and solutions in a professional and friendly manner

• Develop workarounds to difficult problems in a fast-paced and dynamic environment

• Log customer problems and solutions as required and provide reports and summaries

• Assist in testing products for end-user requirement and compatibility in various local and network environments

• Participate with the implementation of Salesforce suite of product offerings

• Hands on involvement in the development of product functionality

• Develop & unit test applications in accordance with established standards based on Design Documents

• Assist in testing and debugging implemented functionality

• Provide application user support and software and application documentation

• Package and support deployment of releases

• Provide technical support to the customer

Also note for this role, shift work may be required and is compensated for.

Shift Timings: 3:30 PM TO 12:30 AM IST

Qualifications:

• B.E/B.Tech in Computer Science (Must have graduated in 2021 or expected completion in 2022, 2023)

Requirements and Skills:

• Excellent customer service and communication skills (both oral and written)

• Excellent troubleshooting and analytical skills

• Strong focus on prioritization and organizational skills

• Ability to quickly learn new concepts and software is necessary

• Ability to work in a group and adaptability to all types of environments

• Ability to “think outside the box” and have the tenacity to succeed despite obstacles would be a definite plus.

About Diabsolut:

We offer innovative Field Service, Salesforce and FinancialForce solutions to address the business needs of organizations across a wide range of industries. We work closely with our customers to ensure they achieve success and deliver exceptional service, by giving them the best tools for the job.

We leverage our team’s technical expertise and experience of numerous successful implementations to drive value for your business. One of our key objectives is to leave your organization with more knowledge, thus not only will you have us in your corner, but you will be prepared to meet challenges as they arise. We’re proud to share that we’ve built as many strong relationships with our clients as we’ve built adaptable solutions.

Diabsolut is a Salesforce Summit Consulting Partner, an Impact Partner, as well as Certified Navigators in Education Cloud, Revenue Cloud, Sales Cloud, Service Cloud, Salesforce Field Service, Customer 360 Platform and are FinancialForce partners certified in PSA and Accounting.

Location India - Remote
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